FAQ's

How much is postage?

Our delivery charge for UK shipping is £3.95 for 2nd class and £4.95 for 1st class, all of our parcels are sent through Royal Mail and require a signature upon receipt. Just select which service you want when you check out.

Do you offer free postage?

We offer free postage on orders over £45 for mainland UK.

Do you ship internationally?

We currently post to all European countries at the fixed rate of £9.95, This includes tracking and requires a signature when received.

 Please Note: We are unable to post nail varnish outside of the UK due to Civil Aviation Authority laws.

When will my order arrive?

We aim to get all our parcels in the post within 1-2 working days of your order being placed, as we understand that you want your brand new cruelty free cosmetics as soon as possible.

Parcels sent 1st class should arrive between 1-2 working days and 2nd class parcels between 3-5 working days from the day of sending.

All parcels will require a signature on receipt.  If no one is in when the parcel is delivered a card will be left advising you on where your parcel is being held.

Parcels are normally held for 7 days, if it hasn't been collected during that time the parcel will be returned to us and we will issue you with a refund or resend your parcel at your cost.

What payments do you accept?

We currently only accept payments through PayPal but don't worry if you don't have an account as PayPal accepts all major credit and debt card payments and you can make payment without setting an account up.

Do you have a minimum order?

There is no minimum order.

Can I get a refund on my items?

We are happy to offer refunds on items as long as they are in the original unopened condition (This means that no seals or packaging have been broken). For hygiene reasons products must be unused and untested. Items are sent back to us at the buyers expense.

We are happy to refund or exchange faulty or broken items.

Please take a look at our Terms and conditions for more information on refunds and returns.

What packaging do you use?

All of our parcels are sent in sturdy cardboard boxes made from recycled materials and packaged securely inside.

All our packaging is fully recyclable.

Are all your products vegan?

All items on the site are vegan and from cruelty free companies which do not test their ingredients or final products on animals nor are they owned by a parent company that do so.

Do I have to be vegan to buy your products?

Not at all, every little step is heading in the right direction. Thank you for choosing cruelty free makeup.

Why have certain items had a price increase?

From time to time we may have to slightly increase the price of an item due to the increased costs of importing goods and fluctuating exchange rates. Rest assured we will only do this when it is absolutely necessary.

Do you offer samples?

To ensure we can offer you the best price for our products we unfortunately do not offer samples.

Do you offer products to bloggers?

We are currently not offering our products to bloggers.

If you can't find the answer to your question please take a look at our Terms and Conditions or drop us a message from our Contact Us pages.